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The power cuts when I move the cable just a small bit. This is not normal right?

https://youtu.be/9i98g7u781E

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Hello,

Yes, you should return this unit to your reseller.
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I got to keep my faulty device and also get a new from the reseller. Do you think there is any possibility for me to fix the issue with the old somehow?
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Hello,

You could check the soldering of the power socket as I assume this should be the case here.
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I can't find any problem visible on the board. It might be the connector itself or maybe the kable itself? Look here http://imgur.com/a/SDRGkh8
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If you switch the PSU, do you get the same results ?
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My new unit seem to come tomorrow, I'll try and get back to you.
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So the new unit I got has the exact same problem. Is this a problem with all RUT240?
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There are hundreds of thousands RUT240's deployed worldwide so this can't be case.

1. Did you used new PSU or the first one ?

2. Can you tell me the serial numbers of both devices via private message ?
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1. I did test with both PSU on both devices, both have the same issue.

2. PM sent.