Question

Hello there NTP and RMS service have been setup, however Router shows 'failure to connect to rms' and rms.teltonika shows device not yet connected.

please advise, thanks.

Comments

Same situation with my routers. I enabled rms on devices, but nothing. Still waiting to connect.

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I have the exact same issue with a brand new RUT950 Serial 1101103074 purchased last week.

Added to system, wouldn't connect. Tried everything suggested in this thread, still no good.

Reset configuration, reflashed firmware, deleted from RMS, readded to RMS. still nothing.

Has solid connection to internet.

Thoughts?

Answer 1

Craig,

Let's keep different cases with different answers to not mix them all in one.

Can you PM me the serial number of your router ? With this information I could see your profile and the ports (depends on the profile) that are used. In some cases ISP is blocking ports required to make connection.

Comments

Can you check theese serial numbers:

1000842310

1000848728

1000849426

Thank you...

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What ports are necessary for rms, so i can check with my ISP?

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Hello,

Required ports are:

TCP 15000
UDP 15006
UDP 9976

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Thank you for quick ansver, but can you check are they couse problems to device connection on serials:

1000842310
1000848728
1000849426

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In the system I can only see that these units have not tried to connect to the server.

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After few times of trying to connect for theese devices, unregister and register, now for two of devices showing free licence is expired. Is it a problem?

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Hello,

It does show license expired for 2 devices (2 first serial numbers), because previously they were added to a different profile.

In fact they had to be connected at first in order to achieve that free license.

Third router shows free license available, because it has not been connected yet ant it was never added to any different profile.

Anyways, now they do not reach the state where they check licenses information.

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I did it because I thought I was wrong somewhere. Now I'm back to the first profile, but even when it was on that profile, it showed me the same. Can you help me somehow on this matter?

Answer 2

Hello,

Are you able to ping rms.teltonika.lt from your router ?

Comments

Yes………………………… Internet connection is ok

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Internet connection also OK i was logged into rms.teltonika.lt through the router in question.

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Hi again,

Okey, so now we are clear that connection issues are not coming from the router.

1. Please check if the serial and MAC information entered when adding device is correct.

2. Disable/Enable remote monitoring from the routers WebUI.

Do you got any other device working in your RMS profile or this is the only one unit ? You could PM me your device serial number so that I would be able to see it on the RMS system.

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1. done twice

2. done many times

no i have no other devices on my profile this will be the first of many, in the RMS licences i cannot enable the device as it says the device is not yet connected.
The rut950 says failure to connect to server, or connecting to tunneling profile.

Answer 3

Hi,

Had the same problem with one unit out of the batch of 10 that I have purchased.

The solution was to flash it with the previous version of FW  - https://wiki.teltonika.lt/wikibase/images/0/01/RUT9XX_R_00.06.04.5_WEBUI.bin

When you downgrade it also wipes the config, after that I was able to connect it to RMS without any problems.

After I have connected to RMS I have updated the router via FOTA update to the latest, and it's still happily connected.

HTH

TBP