FOR TIPS, gUIDES & TUTORIALS

subscribe to our Youtube

GO TO YOUTUBE

14455 questions

17168 answers

28195 comments

0 members

We are migrating to our new platform at https://community.teltonika.lt. Moving forward, you can continue discussions on this new platform. This current platform will be temporarily maintained for reference purposes.
0 votes
422 views 0 comments
by
WAN port does not work (when the cable is not connected to the WAN port, it lights up active, when)

1 Answer

0 votes
by anonymous

Hello,

This looks like a warranty case. Please fill out this form and wait for a Teltonika sales manager to contact you via email. They will give some questions from Teltonika support engineers in order to determine whether the device is eligible for repair/replacement. I suggest taking a Troulbeshoot file (can be downloaded from the router's WebUI, System → Administration → Troubleshoot page) and photographing the WAN port (the lit up WAN LED without a cable connected should be visible in the picture). 

Sending these files to the sales manager will help speed up the process. You can even send them a link to this forum thread.

You can read more about our warranty policy here.