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1 Answer

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by anonymous

Hello,

It seems like the router is connected to the WIFI STA, but...

- Has the router internet connection?

You can test it going to System --> Administration --> Diagnostics

Write 8.8.8.8 in the host field and if you don't receive the following message, the problem should be your ISP.

PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: seq=0 ttl=57 time=5.390 ms
64 bytes from 8.8.8.8: seq=1 ttl=57 time=5.839 ms
64 bytes from 8.8.8.8: seq=2 ttl=57 time=8.489 ms
64 bytes from 8.8.8.8: seq=3 ttl=57 time=5.256 ms
64 bytes from 8.8.8.8: seq=4 ttl=57 time=36.100 ms

--- 8.8.8.8 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 5.256/12.214/36.100 ms

- Need your WIFI ISP something special to macth and connect to internet?

        Some Wifi internet providers have the "wifi" Password and also need to set up another configuration or a way to "login" to their system. (You can ask to your ISP support)

If this information was usefully or not please let us know and we'll try to help you.

Regards.

by anonymous

https://community.teltonika-networks.com/?qa=blob&qa_blobid=10918814555225696103

https://community.teltonika-networks.com/?qa=blob&qa_blobid=11975130715030930399

Hello , thanks for the reply . this is what I receive . What should I do know ?

I am connect to an SFR internet box 

The RUT240 and QSPOT are installed on a boat and the system must be able to connect to a Marina WIFI Hotspot as a client when it arrives to a different marina location  and distribute internet on the vessel to the various users .

How do I set up to do this with the system if I cannot even get internet from  my SFR box ???

tried  with SIM card and have same issue 

today I cannot even see the wifi hotspots anymore .

the system is very low quality . I will send it back and request a refund . is basically useless

https://community.teltonika-networks.com/?qa=blob&qa_blobid=7558918058803010269

https://community.teltonika-networks.com/?qa=blob&qa_blobid=11684706040208517176

https://community.teltonika-networks.com/?qa=blob&qa_blobid=15776399140799358591

https://community.teltonika-networks.com/?qa=blob&qa_blobid=417384600921110842

https://community.teltonika-networks.com/?qa=blob&qa_blobid=3171942319690922937

by anonymous

Hi again, Go on step by step.

1) Do you want to use the WIFI STA as main internet source, and mobile as backup with failover, right?

2) When you're connected, in the WAN and overview windows, should appear your current WAN IP (Please take a look to my screenshot)

           https://community.teltonika-networks.com/?qa=blob&qa_blobid=1083859718486359213

3) According with the ping test and your windows information, the problems is in your WAN interface. (The router doesn't have internet connection via WIFI), apparently via 3G it has.

So, I suggest you to do the following tests.

- Try to logout from your WIFI STA network and try to login again (Maybe your password is not correctly, unfortunally the router doesn't recognize when the password is wrong)

- Try to connect other device to your SFR box. (you need to be sure that the SFR box is transmiting data to their wifi clients)

- Try to connect to other WIFI source (Can be a smartphone)

- Restart your SFR box 

- Set up your 3G as main connection in the WAN windows (For testing purporse)

- Restore the RUT240 going to System ---> General ---> Restore.

(You can test for each step you do trying to ping to 8.8.8.8 in System --> Administration --> Diagnostics.)

If with all this, you can't solve the issue, please send to a screenshot of these windows.

- Overview

- Status --> Network --> Mobile

- Status --> Network --> WAN

- Network --> WAN

I never had problems with this feature, even in mission critical installations, better take a look if all the configurations are right.

Regards.

by anonymous

Hello Oscar . thanks for the support

1) Yes is correct . we want to set the system up as a Glomex web-boat antenna like this one  http://www.glomex.it/webboat/eng/

2) Yes , I can see the IP . see screenshot

https://community.teltonika-networks.com/?qa=blob&qa_blobid=9255265647174272024

3) Password was verified and correct 

    The SFR box is connected to various laptops and phones whith out any problem 

  try connect to other wifi source . same issue 

tried 3G as main source and still have no internet . see screenshots

https://community.teltonika-networks.com/?qa=blob&qa_blobid=6741702702049630841

https://community.teltonika-networks.com/?qa=blob&qa_blobid=17239389163737012078

RUT240 was restored to Factory setting various times but still no connection 

see :

Overview

https://community.teltonika-networks.com/?qa=blob&qa_blobid=8538052491866359829

- Status --> Network --> Mobile

https://community.teltonika-networks.com/?qa=blob&qa_blobid=2641262042478593565

- Status --> Network --> WAN

https://community.teltonika-networks.com/?qa=blob&qa_blobid=17272612386651326632

- Network --> WAN

https://community.teltonika-networks.com/?qa=blob&qa_blobid=16901724994245238540

appreciate your professional help.

by anonymous

Ok, The WAN IP and the LAN IP are in the same sub net.

I mean 192.168.1.X

Go to Network --> LAN and change to 192.168.2.1 to test if it'll solve.

I did the same to my router here and it crashes.

It's the link of LAN feature.

https://wiki.teltonika-networks.com/view/RUT240_LAN

If it can solve please let us now.