Question

Could it be blocked your end?

Answer 1

Hello,

Could you try disabling the RMS and reboot the router and then enabled it again?

Kindly check this  way if it resolves the problem.

Regards,
Jerome

Answer 2

Hello,

When you remove router from RMS, you are losing a credit, which was assigned to it, as well. If you want to get router status online, you have to assign new credit to it.