Question

Hello

I recently purchased a RUT950. I'm using a 4G SIM from a national mobile operator (bouygues) in France.

The 4G connection breaks down really often, the only thing I could get in RUT950 troubleshooting > system logs is :

Tue Dec  4 12:57:08 2018 local1.crit luci-reload[22856]: START==1

Tue Dec  4 12:57:26 2018 local1.crit luci-reload[22931]: START==1

Tue Dec  4 13:01:52 2018 kern.info kernel: [89854.250000] Ports leds ON

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd send: 'AT+QCSQ' (8)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd get: '+QCSQ: "LTE",74,-100,156,-7' (27)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd send: 'AT+QCSQ' (8)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd get: '+QCSQ: "LTE",74,-100,156,-7' (27)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd send: 'AT+CPIN?' (9)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd get: '+CPIN: READY' (12)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd send: 'AT+CREG?' (9)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd get: '+CREG: 2,1,"77B0","84A1C00",7' (29)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd send: 'AT+CSQ' (7)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd get: '+CSQ: 20,99' (11)

Tue Dec  4 13:01:52 2018 local1.info gsmd[1885]: gsmd send: 'AT+QCSQ' (8)

Tue Dec  4 13:01:53 2018 local1.info gsmd[1885]: gsmd get: '+QCSQ: "LTE",74,-100,158,-7' (27)

Tue Dec  4 13:01:53 2018 local1.info gsmd[1885]: gsmd send: 'AT+QCSQ' (8)

Tue Dec  4 13:01:53 2018 local1.info gsmd[1885]: gsmd get: '+QCSQ: "LTE",74,-100,158,-7' (27)

Tue Dec  4 13:01:56 2018 local1.crit luci-reload[23897]: START==1

Tue Dec  4 13:02:00 2018 local1.crit luci-reload[23930]: START==1

Any idea if there is something wrong ? I'm using RUT950 in bridge mode.

Regards,

Cédric

Comments

I'm using     FW ver.: RUT9XX_R_00.05.02.7

---

comment deleted

Answer 1

Hello,

We are currently looking into bridge mode issue. Could you let me know if you have the same issue with this FW version ?

https://wiki.teltonika.lt/wiki/images/a/ae/RUT9XX_T_R53_00.05.02.174_WEBUI.bin

Comments

hello,

I just upgraded to this version, and my CPE does not get an IP address anymore. RUT950 is still in bridge mode, all params look correct.

Should I dou a factory reset ?

Regards

---

You could try it.

Also what is the product code of your router ?

---

bridge mode works fine after a factory reset

Where do I find the product code on web interface ?

---

You can find it in Status --> Device. If you will have any issues with bridge mode please let me know.

---

I still have internet connectivity problem with this firmware. Same errors in system logs

---

Serial number	1000849342
Product code	RUT950HG1XXX
Batch number	0049
Hardware revision	1307

 

Model	EC25
FW version	EC25EFAR02A08M4G

---

I confirm I still have the same problem.

Regards

---

Can you also try one of the older version ? Like RUT9XX_R_00.05.00.5

https://wiki.teltonika.lt/view/RUT9xx_Firmware

If the issue will still persist I'll need your troubleshoot file as well.

---

If it can help : after doing a release / renew of the DHCP lease on my CPE, the RUT does not assigne me an IP address. I had to reboot the RUT tu get an IP address.

---

Still have the problem. Here's the troubleshoot file : here

Regards

---

Thanks, I've downloaded it. I'll look into it tomorrow.

---

hello,

Any idea about what can be wrong ?

Regards

---

Hello,

Would it be possible for you to check with one more FW version ? It would be great to make a clean upgrade.

https://kaunas.teltonika.lt:444/f/8c40f70bf36b4905a8a6/

---

Hello

What I've done :

1 - factory reset
2 - upload new firmware
3 - factory reset

Still have the same problem using bridge mode. Reverted to nat mode. Actually testing it.

Regards

---

It seems I have 0 problem when using NAT mode. So the problem looks definitely related to bridge mode.

---

There are some related fixes in the latest FW version. Perhaps it could help you out. You can download it from here.

---

I think your link is incorrect. Which version should I try ?

---

Sorry, here it is: https://wiki.teltonika.lt/view/File:RUT9XX_R_00.05.03.2_WEBUI.bin

---

Seems better with this firmware. I'll keep you in touch tomorrow.

Regards

---

Hello,

Same problem with this firmware, after factory reset.

Switching back to NAT mode