We set up the trial for RMS successfully to monitor a single RUT240. After expiry of the trial four days ago and to get more into using RMS we bought 5 credits from a UK reseller. They were supplied by email as one long alphanumeric code. The email said "This is your credit code". But there is no way on RMS to enter a Credit Code. I could however enter a Credit Pool, is this the same thing or not?
In an attempt not to use all five codes up at once (should I say pools?), I generated a credit code, I entered "1".
Under Services/Credit Codes this shows up with Credit Amount "1" and Code Status "not used".
Under Services/Device Monitoring I see Credit Remaining 3/5, I expected at most to see 4/5.
Credit coverage shows a single hyphen.
Why did one credit disappear? Is it anyway a credit or a pool?
Unfortunately the basic concepts are not very well explained in the Knowledge WIKI. I hope that somebody can clarify what happened.
Many thanks.
Michael