subscribe to our Youtube


12062 questions

14354 answers


36137 members

0 votes
683 views 4 comments

Trying to use Filezilla to connect to my ecommerce store via ftp (upload files, etc.).

Worked fine until RUT950

Responses back are

Response: 550 The network connection was aborted by the local system.

Error: Failed to retrieve directory listing

I know it is something with the RUT950 as I have tried a few other routers and they work fine.

FileZilla is allowed through AV and local computer firewall.

I have tried port forwarding and opening ports to no avail. I am out of things to try, so any help would be greatly appreciated.

Thank you

More Info:

Connection is Require Implicit FTP over TLS

Status: Connection established, initializing TLS...

Status: Verifying certificate...

Status: TLS connection established, waiting for welcome message...

Status: Logged in

Status: Retrieving directory listing of "/web/assets"...

Command: CWD /web/assets

Response: 250 CWD command successful.

Command: PWD

Response: 257 "/web/assets" is current directory.

Command: TYPE I

Response: 200 Type set to I.

Command: PASV

Response: 227 Entering Passive Mode (173,192,91,101,21,24).

Command: LIST

Response: 150 Opening BINARY mode data connection.

Error: GnuTLS error -110: The TLS connection was non-properly terminated.

Status: Server did not properly shut down TLS connection

Error: The data connection could not be established: ECONNABORTED - Connection aborted

Response: 550 The network connection was aborted by the local system. 

Error: Failed to retrieve directory listing

1 Answer

0 votes

How much time do you have between the LIST command and the GnuTLS error ? 110 is ETIMEDOUT it looks like the he second connection doesn't completes.

Check with iptables -n -L -v before and after the error and compare the number of DROP. Maybe this will help you.

Not 100 % sure I understand everything, but will investigate.

Thank you

Also, if I connect through my VPN, FTP works perfectly
If it works through a VPN my guess is that the firewall is too restrictive. PASV uses a random port for the data connection (or a random port in a range).

You can check with tcpdump on the router; tcpdump -i any -n -v 'host your_ftp_server_address', the TCP SYN of the data connection appears only once meaning it is not forwarded.

Thanks again for trying to help.

I loaded wireshark and it looks to me like there are multiple TCP SYN events, but honestly, this is all above my technical level.

I tried opening ports 21-21, 990, 5000-6000 (which appear to be the port ranges potentially being used) all to no avail.

I have used MoFi and Netgear biz routers without ever having an issue. The Teltonika is the only one that has caused me a problem, and the interface is very different than the others.

Maybe I am opening the ports incorrectly? I don't know, seems straight forward.

If I take the Teltonica out of the loop everything works as it should, so I am pretty well convinced it is the RUT950 causing the issues. I am just out of any ideas within my technical boundries.

According to the first post, the ftp server is at and the data port is 5400.

On the router, do tcpdump -i any -n -v -s 0 -w ftp.pcap 'host', replicate the failed operation and look at the generated pcap file with wireshark. Close to the end, you should see a SYN packed coming from the client, and another going to the server. If not the firewall is dropping the incoming packet. This should be followed b a SYN ACK in the reverse direction then an ACK.

If you want you can PM me the pcap.