Question

Hello !

The gps of my TRB245 is working fine in the local WebUI.

However, there's no info in rms portal. My device is active in the portal.

Many thanks,

Xavier.

Answer 1

Hello,

First, please check if GPS monitoring is enabled for your device on the RMS. 

To check monitoring options for your device go to the RMS web page, Left sidebar panel (Management → Devices), and click on Devices submenu. Select your device and move your mouse pointer to the top on the Monitoring menu and select Set update period (Monitoring → Set update period). 

More information about monitoring menu you can find here: https://wiki.teltonika-networks.com/view/RMS_-_Monitoring_menu#Set_update_period

If GPS monitoring is enabled, but you still do not see any GPS related information on the RMS, then please send me your router serial number via private message.

Comments

Perfect :-) it works ! Many thanks !