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Hello !

The gps of my TRB245 is working fine in the local WebUI.

However, there's no info in rms portal. My device is active in the portal.

Many thanks,

Xavier.

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Hello,

First, please check if GPS monitoring is enabled for your device on the RMS. 

To check monitoring options for your device go to the RMS web page, Left sidebar panel (Management → Devices), and click on Devices submenu. Select your device and move your mouse pointer to the top on the Monitoring menu and select Set update period (Monitoring → Set update period). 

More information about monitoring menu you can find here: https://wiki.teltonika-networks.com/view/RMS_-_Monitoring_menu#Set_update_period

If GPS monitoring is enabled, but you still do not see any GPS related information on the RMS, then please send me your router serial number via private message.

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Perfect :-) it works ! Many thanks !