Hi @SarunasKa and Teltonika team. I hit this problem this week, and will share detailed diags. Your suggested "solution" to use CLI command "sysupgrade -v -b /mnt/sda1/backup1.tar.gz" does not work, but instead returns an incompatibility error. Firstly, let me outline our key questions in order of importance:
- How do we find out the "product version" of an RUT955? The labels printed on the unit are identical apart from serial numbers. When we CLI and use commands "mnf_info -n", "mnf_info -v", "mnf_info -H", "mnf_info -b" we find identical values apart from the product names ("n") which are "RUT955003XXX" and "RUT955T03XXX". We've got 350+ units out there and NEED to know which units will work with our backup config and which will not.
- How many (incompatible) variants of the RUT955 are there, and where can we find this list published?
- When taking delivery a new RUT955 from a distributor, how would we know what variant we've received?
- Why can't Teltonika clearly add a version number on the case label?
Now for the detailed diags to replicate the issue...
Unit A: "mnf_info -n" value RUT955003XXX | Serial number 1117993499 (batch 111)
Unit B: "mnf_info -n" value RUT955T03XXX | Serial number 1118095330 (batch 111)
Step 1: Download firmware RUT9_R_00.07.01.4 from https://wiki.teltonika-networks.com/view/RUT955_Firmware_Downloads and upload default firmware to each unit, choosing not to retain settings (revert to default config)
Step 2: Login into each unit (you will be forced to choose a new password, so choose same for each unit). Download the backup configs, saving file from unit A as "A" and unit B as "B".
Step 4: Attempt to restore config to unit A from the config file from unit B, and do likewise for unit B. You will be prevented with this error:
Popup error title: INVALID BACKUP
Popup error message: The selected backup file is not compatible with this device, please choose another file.
Step 5: Place file on USB and attempt for force restore using CLI command "sysupgrade -v -r /mnt/sda1/filename.tar.gz". You will be prevented with this error:
Ddd Mmm DD HH:MM:SS upgrade: Backup archive is not valid.
As you can appreciate, having 100s of units to be responsible for is only possible if we can reliably order a new replacement from a Teltonika distributor and quickly restore from a backup template; if we need to have multiple variants of that backup template then so be it, but we need to know HOW to identify each "RUT955" model quickly and we need to immediately know what variant we have received into stock when we get new orders arrive, in order to restore the correct backup file. Please urgently respond as I have 100s of these things to audit immediately. FYI: the 2 units above were literally ordered only 1 week apart.
UPDATE (since original post):
Contacting Teltonika - I tried ringing the number published on their website (+37037216110), but they do not answer and do not use voicemail.
I've tried to purchase model "RUT955T03" but I have wasted 10 days purchasing models listed on reputable distributors (inc. Senetic.de and WiFi-stock.com) as "RUT955T03" only to find that the model they send is "RUT955003"!!! This has happened 3 times, and I have to return for refund. Please, please, please....WHERE can I actually purchase an "RUT955T03" in Europe? I thank you for your most urgent reply as my project is now behind schedule and my client is frustrated, they are losing confidence in the Teltonika brand.
As regards the advice from SarunasKa (@Teltonika): "For urgent questions, I recommend contacting Teltonika support directly via the VIP Helpdesk. If you don't have a account yet, contact your sales manager", I cannot find any way to access "VIP Helpdesk" and the only contact option at teltonika-networks.com is a simple "contact us" form (which I have completed). Can someone from Teltonika please confirm that the "RUT955T03" is no longer sold in Europe? Is it "end of life"?