Question

I set up the router in Austria where it worked fine. The selection of the network operator was set to automatically. After sending the modem to UK, it was not able to go online again. Therefore, I selected a provider manually. The modem worked fine again. Afterwards I again switched back to automatic mode, which also works now. According to the log files, there was not a single action of the modem until I took action manually.

Are there any settings for triggering the search for a new provider?
Normally I would expect that the router do this by itself.

 

Best Regards
Markus

Answer 1

Hi,

It is a known issue and already being worked on.

A fix for it won't come with the upcoming firmware, but it should be fixed with another one.

Sorry for any inconvenience.

EB.

Comments

Okay,

do you have an idea when I can expect a firmware that fixes this bug?

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Probably not soon enough, but I will try to push RnD for test firmware, so you could update to a fixed version earlier.

EB.

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Okay, can you conatct me if you have new information? We are using those routers worldwide so this is quite an issue for us!

Do you know if you have similar problems with your RUTX11 routers?

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We didn't have roaming issues with RUTX11.

Could you also send me troubleshoot file via private message after the issue happened? Make sure the device was not rebooted because this will lose us a system log.

EB.

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I can send you the log files but the modem is already rebooted since it is operated by a customer.
It is not possible to tell them to not switch off the machine.

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Modem reboot is fine, it's important not to reboot the router itself after the issue happens.

EB.

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Sent you the LogFiles.

Is there a kind of workaround for this bug which we can use in between!?

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Thank you, I got your troubleshoot file. It seems that this is the exact issue that RnD will fix with the next release.

Unfortunately, there is no work-around for this.

EB.

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Do you have any information for me when I can expect a bug fix?

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Still no information. A firmware is almost ready, but I don't want to promise you a date as there could be a delay. I would say it could take about a month.

Thank you for your patience.

EB.

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Did you ever get a solution for this?

We got the same problem now, but the newest firmware doesn't seem to fix it. (RUT950)

Best Regards,

Brian

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In Sept. 2020 you wrote that the issue should be fixed in approx. one month.
9 months later the issue is still not fixed!!
Quite the contrary other problems came up with your new FW. releases.

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I'm facing same problems when on roaming in Austria and Italy. Very annoying issue of RUTX routers...

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We are waiting for a bugfix for more than 1,5 years.
I have no hope that this will be fixed so we are changing the HW right now.