Question

Firmware 1.12.3 on RUT240. It appears that setting up any SMS Events Reporting (even if its not enabled) in Status-Events Log-Events Reporting, stops the RUT240 from responding to SMS Utlities queries, such as 'status'.

I have SMS Utilities enabled with root password authorisation, so that I can get responses to Status etc SMS queries. I got responses to SMS queries as expected.

I then set up some Events Reporting, so I'd get SMS notification if the WAN Failover occured, but I didn't enable this. The RUT240 then stopped responding to any SMS queries I sent it. The log showed the SMS being received, but the RUT240 didnt respond.

If I enabled the Events reporting, I correctly got a notification SMS when the WAN failed over, but still no responses to any SMS queries.

If I deleted the Events Reporting entry I'd set up, the RUT240 started responding to the SMS queries again. Changing the SMS Utilities queries authorisation to 'No authorisation' or using a whitelist, made no difference.

When I get an RUT240 with an earlier firmware, I'll post whether it responds the same way.

I reflashed the firmware without keeping the settings, but this didnt help.

Comments

The same error occurs in firmware 1.12.2

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The same error also occurs with firmware 1.11.3, except that deleting the Event Reporting rule didnt reenable the SMS responses to SMS queries, until I resaved the SMS Utilities queries that were enabled in the config.

Has anyone else seen this???

Answer 1

Hi,

I couldn't reproduce your issue. Could you please send me your troubleshoot file via private message?

EB.

Comments

Thanks Ernestas, I've PMed you, with the troubleshoot file and info below:

First I defaulted the RUT240, set up a test password, left the LAN, turned off wifi and RMS. Then I disabled a number of the SMS Rules in SMS Utilities that we dont use, and added one for turning off SSH, so it was similar to our config. I then sent an SMS 'status' using the admin password authentication, and got the expected response. I then added an Event Reporting rule, so that I got an SMS if the RUT240 rebooted unexpectedly, but I DID NOT enable the rule. I then sent the RUT240 a 'status' SMS, which the log shows it receiving, but it didnt send any response.

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For anyone else wondering, Teltonika have been able to reproduce the issue, and R&D are aware of it. They will get back to me when they have a solution.

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@twotony Any update on this?

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There is a test firmware if you wish to try it. On the test firmware, it is fixed and working.

EB.

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This is now fixed in firmware 1.13