Question

Hello Teltonika Team,

The RUT955 is not showing the GPS location on RMS even it is shown on the WEB UI. The connection to the RMS server is fine. Do I need to activate some settings to receive the GPS location on RMS? See below screenshots of RMS.

Device: RUT955

Product code: RUT955T03XXX

Firmware: RUT9XX_R_00.06.06.1

RMS:

Thanks,

 

Akram

Comments

here are some screenshots of the WEBUI:

Answer 1

Hello,

In RMS please navigate Management > Devices, under Device Map press device details and check if you are getting any other metrics like WAN, recent events, etc. If not please press Update Information button:

If that does not help, then try to remove you device from RMS system and add again.

Also don't forget to enable GPS monitoring.Navigate Management > Devices select your router and press  Monitoring > Set Update Period. Configure GPS information update period:

Regards.

Comments

Thanks for the quick reply. It is working fine now. I had to check to the GPS monitoring and to Set Update Period.