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Tried to activate SIM card and was told unable by tech and sales

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Hello,

RUTX11 devices sold under the product code RUTX11 1*****1 are certified for use in the Verizon network. So first, please check your device product code and see if you are using the correct version. You can check your device product code on a device label or via router WebUI, on the router Status > System page.

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RUTX1111XXXX

Is this a compatible code?

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Yes, this code is compatible. If you still having issues and the router does not register to the operator. Please, download and send us a router troubleshoot file via private message.