Question

Hello, we have big problems with TRB141. We bought 50 pieces and most of them will make a mistake within a week. It does not respond via VPN, it cannot connect to it via USB and if it has an automatic restart set at 8:00 it will not do so. It doesn't matter what their firmware is. When viewing the log, there is nothing in it to indicate a problem. Can you please advise?

Answer 1

Hello,

Did I understand correctly that after configuring the VPN, you can no longer access the TRB141 via the USB interface? What VPN are you configuring?

Comments

Hello,

we use OpenVPN.

I don't have a problem with the USB connection, but I have a problem that the modem will stop responding in a few days. At that time, it is not possible to connect to it via VPN or USB. His software doesn't seem to be responding. I have one modem delivered in March 2020 and it is functional, the other 40 modems delivered in June have this problem.

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Does restarting TRB141 temporarily resolve the issue?

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Yes, disconnecting the power supply will solve this problem. But the problem recurs over time.

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I want to check in more details. First, follow these steps:

• Go to System → Administration → Logging and select Save log in to Flash memory and save.
• When the TRB141 becomes unavailable, reboot it.
• When TRB141 becomes available again after rebooting, download the troubleshoot file. Go to System -> Administration -> Troubleshoot and click Download.
• Send troubleshoot file to me via private message.