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14455 questions

17168 answers

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We are migrating to our new platform at https://community.teltonika.lt. Moving forward, you can continue discussions on this new platform. This current platform will be temporarily maintained for reference purposes.
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467 views 13 comments
by anonymous

The report format is not teadable - see settings and result:

Regards AG

by anonymous

PS: Firmware was RUT9XX_R_00.06.06.1 | 2020.03.12

1 Answer

0 votes
by anonymous
Hello,

Please upgrade your firmware version to the latest. Also, it may be an issue with your email that does not support certain encoding.

Regards.
by anonymous
MS Outlook should be able to encode it. I just recogniced that new firmware is available!
by anonymous
I have configured my router to test it and send an email at 11 AM. I will come back with results
by anonymous
Update: got correct email without any encoding issues. System events log also attached correctly.
by anonymous
I received the same bad result after I updated to newest FW.

I am using MS Outlook over years now, but had no such experience!

---> See also this discussion: https://www.reddit.com/r/sysadmin/comments/1gcx56/base64_emails_in_outlook_2010/
by anonymous
But do you receive system_events.txt file and can download it and review it?
by anonymous
No - there is no text file in the e-mail as an attachment. The message is only the embedded text as shown above.
by anonymous

It is weird, especially when I cannot reproduce the issue. I suggest to reset your router to factory default configuration and try configure it as follows:

Also could you try to test with different email service providers?

by anonymous
I first will try to look at the raw-email stored on the providers server. But I need to know, how the e-mail should look like:

1) Was it sent as an attachment, or in embedded format?
2) What will change, when option "compress file" is cheked?
by anonymous

If you follow the configuration exactly as I did it will look like this:

When you check compress file option, the attachment will be sent as .zip file instead of .txt

by anonymous
Update: The report was sent as attachment (txt-File) and is readable when I open it directly on the the server.

There must be something wrong with the E-Mail Header which prevents MS-Outlook to recognize the attachment...
by anonymous
I also googled "--emailbound" and found another report with the same issue here:  

https://community.teltonika-networks.com/16450/email-problem-router-rut950-logfile
by anonymous
It seems that this issue plagues only the Ms-Outlook mailbox, please use another email service until fix is released.