I encountered a problem during the modem firmware update on my RUTX11 router. It stuck at 48% for more than 3 hours and I had to reboot the router. Since all the signal lights are flashing, the SIM lights are off and I no longer have a mobile connection. From the administration interface, in the "NETWORK> MOBILE> GENERAL" menu, a message indicates "Modem not connected". You will find the screenshot below :
Would it be possible to have an assistance ?
Thank you in advance for your response
Thanks for your feedback. I connected another 4G router to the WAN port. On the admin interface, in the "update firmware" section, I am offered an update of the firmware but not of the modem:
I tried to do the update proposed in FOTA but once installed it is worse: There is no longer any reference to the modem function in all the menus.
Do you have a solution ? Thank you in advance
The full name of the product is RUTX11000300. Here is the label on the device: