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by anonymous
Hi,

I had a device on the RMS that I had turned off "Monitoring" via the Services>Management menu. The device had been connected to RMS while Monitoring was enabled.

I have turned it back on recently but after about 30mins the device is not online on the portal. I cannot tell if the device is actually offline, or if it takes a certain time before the device can appear on RMS.

Could you please let me know how long a device is expected to be take to appear on RMS after Monitoring has been enabled?

1 Answer

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by anonymous
Hi,

Once you've registered your device and enabled all the monitoring for it - it should appear in RMS in like 10-15 mins max, so it could be much faster than that too.

Have you tried rebooting your router or clicking Connect manually in WebUI?

EB.
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