Question

Good morning,

From RMS, both the Web UI and the CLI icons are available for a specific RUT240.  When I click on the WebUI icon, I get access to it as expected.  When I click on the CLI icon, I get the message "Device could not be reached".

My procedure:  Click on the CLI icon, and click on "Generate".  For most of my devices, a link shows up which I use to access the RUT240's CLI.  On this specific device, I get the message indicated above.

I did observe that when I come into the RUT240 from the ethernet side (via the computer connected to the the RUT240), I cannot ping rms.teltonika.lt from the RutOS CLI.

Any ideas what I can look for?

Kevin

Answer 1

Hello,

Could you please check what firmware are you currently using ? 

Did you tried upgrading the device to the latest firmware ? 

Also have you tried accessing the device through ssh/CLI on LAN ? Did it worked?

Is SSH access enabled on the device ? You can check it on System > Administration > Access Control.

Thank you.

Have a good day. 

Regards,

Ahmed