Question

Hello,

I have a hotspot set up in a rutx11.Captive portal works fine, I use macauth and my sucess page is correctly loaded. I can acess internet through the wan interface, as well a an internal server in another vlan.

However, after 63 seconds, I am disconnected from the hotspot. I can ping the hosts in the walled garden defined in the hotspot config but I cannot access internet. Here is the hotspot log in the webUI

xx-xx-xx-xx-xx-xx	192.168.2.3	xx-xx-xx-xx-xx-xx	16 MB	0 B	63 s	03/09/21 15:24:37	Idle timeout	Logged out
xx-xx-xx-xx-xx-xx	192.168.2.3	xx-xx-xx-xx-xx-xx	3 MB	0 B	63 s	03/09/21 15:30:31	Idle timeout	Logged out

 

After a couple of minutes, captive portal appears on the computer connected to the captive portal and here is the syslog on the rutx11 :

Tue Mar  9 15:34:20 2021 daemon.info dnsmasq-dhcp[21023]: DHCPREQUEST(br-HOTSPOT) 192.168.2.3 xx:xx:xx:xx:xx:xx
Tue Mar  9 15:34:20 2021 daemon.info dnsmasq-dhcp[21023]: DHCPNAK(br-HOTSPOT) 192.168.2.3 xx:xx:xx:xx:xx:xx address not available
Tue Mar  9 15:34:23 2021 daemon.info dnsmasq-dhcp[21023]: DHCPDISCOVER(br-HOTSPOT) xx:xx:xx:xx:xx:xx
Tue Mar  9 15:34:23 2021 daemon.info dnsmasq-dhcp[21023]: DHCPOFFER(br-HOTSPOT) 192.168.2.95 xx:xx:xx:xx:xx:xx
Tue Mar  9 15:34:23 2021 daemon.info dnsmasq-dhcp[21023]: DHCPREQUEST(br-HOTSPOT) 192.168.2.3 xx:xx:xx:xx:xx:xx
Tue Mar  9 15:34:23 2021 daemon.info dnsmasq-dhcp[21023]: DHCPNAK(br-HOTSPOT) 192.168.2.3 xx:xx:xx:xx:xx:xx address not available

Thank you

Brice

Answer 1

Hi, I found the issue. There was a group policy in the "user groups" section of the hotspot config with an idle timeout set at 60s.

Answer 2

Hello,

Could you send me a private message regarding this issue? Please send a troubleshoot file and all the configuration screenshots. I will try to replicate your setup and check what is the cause of the issue

Regards.