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TRB245 - RS232 and RS485 options in Services disappeard

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by
Hello,

what to do if options for RS232 and RS485 settings in Web GUI of TRB245 disappeard?

Thanks.

1 Answer

+1 vote
by anonymous
Hello,

Are you using the advanced or Basic menu? --> https://wiki.teltonika-networks.com/view/TRB245_WebUI

If you're using the advanced menu and you can't reach the RS485 settings please restore your device to default settings and try again.

In case you can't solve the issue please let us know.

Regards.
Show 6 previous comments
by anonymous
Do you still have access to the WebUI?

It's a rare case and never heard about the RS485 menu missed, besides the customer was using the Basic menu instead the Advanced one.

Can you please send me your troubleshoot file? I can take a look to check if there's something wrong.

Regards.
by anonymous
I'm having this problem with 2 of my RUT955's. I'm using RUT9_R_00.07.01.4, the Advanced menu and can't see the rs232 and 485 menus.

There is no response from a rs485 device connected, modbus TCP master polling the device (which usually works perfectly) says "connect: Connection refused".

The input / output page is also missing the analogue pin options and statement. And any modbus message that includes AIN register doesn't work.

It seems like the serial and analogue hardware isn't connected or loading - so it's behaving like a RUT950.

Any suggestions?
by anonymous

Instances like this might be an indication of failed hardware.

Did these sections disappear after update to 7.1.4 or while using this firmware?

Could you try to reflash firmware via bootloader menu as instructed in this page to see if that solves the issue?

by anonymous

the sections disappeared while using the firmware, it was perfect for a couple of months after the previous update.

BTW I've had 2 x RUT955's lose analogue and serial capabilities from batch 102, yet 2 others from batch 102 are running perfectly on 07.02.07.

For the broken ones, I reflashed via bootloader menu, but noticed the page was for the old legacy firmwares - so updated to 06.09.2.

But now I can't see the menus for: serial ports, full inputs/outputs (no analogue, relay etc), GPS, etc.

It has also lost its serial number, product code etc data:

Do you think reflashing the bootloader would change anything? they are on 3.2.6 at the moment. If so, where can I download a bootloader to try?

Thanks

by anonymous
Hello,

One of the device's internal files got corrupted.

A remote session would be necessary to restore your devices. Could you send a serial number of your devices in a private message?

Best regards