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RUT240 lost data connection for 5 days still now,  but receive SMS and never re boot in the SMS order.

Very Anoying customer. please help, it's difficult to reach the router phisically.

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Which tests you did to know the data connection was lost?

Which syntax did you use for the SMS reboot?

Do you have a VPN connection or RMS account to try to access to it?

Can you please provide more information about your issue? Only this isn't enough to troubleshoot the device.