Question

I can't logon to RMS 'Bad credentials' and when I try to reset my password it tells me 'Entry was not found'.

My password is saved in the browser and worked fine on Friday!?

Comments

I was able to log in yesterday using Firefox browser but not Edge or Chrome.

Today I am able to log in using all Browsers so there must have been a problem yesterday preventing me from logging in.

The 'Entry was not found' error is when the Reset email takes too long to come through or you do not click on it immediately after it has come through and I think it times out.

 

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Happy to hear that its working now.

Thanks

Answer 1

Hello,

Could you try another browser ?

Or try to clear cache of your browser .

Thanks

Regards,

Ahmed

Comments

Have tried from my mobile and also from mobile app.  None work.

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Hello,

Could you reinsert your credentials instead of proceeding with those that are saved ?

Might be you are entering incorrect credentials mistakenly.

Are you sure you are using correct?

Thanks

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Please can someone assist as I cant log in and manage my company routers!

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I have tried different passwords and different browsers but it will not let me access RMS with my account.

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I have also tried to re-set another member of my teams account and they get 'Entry was not found' when they reset.

Can you confirm that RMS is not down as no-one has even confirmed this yet!

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I tried logging in my account and successfully logged in without issues.

Could you please provide your email id/username for RMS ?

Also is it possible if you can make a short video for the screen you are trying to login ? Or attach a ss for the screen.

Thanks.