Question

From around 09:30 this morning I have been unable to generate WEBUI Links via RMS from various platforms and different internet connections so assuming a problem your end?

Answer 1

Hi,

Could you please give more information about the issue? I would need a screenshot or an error code or text that you've been given on generation.

Some things you might try before sending this information are:

- Updating device information and then retrying to generate the links.

- Checking if your connection is stable, pinging to 8.8.8.8 through CLI of the router to see if the internet connection is indeed there.

- Unregistering and registering the device in RMS.

EB.

Comments

As I said I have tried on different devices (work laptop, home laptop, mobile phone app) on different internet connections.  I have als had a colleage test this.

When you click Generate to generate a WEBUI in RMS it spins and does not create a link.

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Could you try generating a link through legacy mode?

EB.

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Legacy works fine which we have never used (only when generating CLI links)

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Non Legacy links are working again now.  How would we know if there was an issue at Teltonika's end?

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Hi,

If you tried all the suggestions that I've mentioned and it's still not fixed - this would mean that the issue is on our end.

But in any case, it's better to ask first and then assume - so if anything happens again, feel free to ask a question in the forum again.

EB.