Question

Hi, Having no success in connecting, need help!!!!!

When I press connect i get nothing apart from the message above. Need help also connecting to a remote unit on site. any guidance will be greatly appreciated.

Answer 1

Hello,

Thank you for contacting .

May i know what are you trying to achieve ?

Are you trying to reach Rut950 that is on remote side ?

What IP address you have ?

Is it possible if you can draw a network diagram how is everything connected . What are IP addresses and ports used.

What is the firmware on device ?

Have you tried upgrading the device firmware to the latest ?

https://wiki.teltonika-networks.com/view/RUT955_Firmware_Downloads

What network sim card using ?

If its mobile could try to send a status command to the router ?

https://wiki.teltonika-networks.com/view/RUT955_Firmware_Downloads

Also you can update device firmware with sms utilities option in device .

https://wiki.teltonika-networks.com/view/RUT955_SMS_Utilities#Force_FW_upgrade_from_server

You can use format "Password Action"

Like to get status of the device use:

Password Status 

Thank you. 

Regards,

Ahmed.