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I have set up the RUTX12 and Sim 1 is the primary, yet the Sim 2 LED is always on and the Sim 1 LED has never come on. In the GUI it shows my primary model is using the Sim 1 operator, so I cannot work out what is going on. It is also showing traffic passing on the primary modem (Sim 1). Both Sims are connected to the two different operators.

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Hi,

Please follow these instructions on this wiki page to reset your device through the bootloader.

https://wiki.teltonika-networks.com/view/RUTX12_Device_Recovery_Options

It should generally fully reset the device and if there's something software-related - it should be gone.

If it doesn't fix the issue you're having please return the device to the reseller due to hardware issues.

EB.
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I have done a factory reset and also a firmware upgrade to latest version.

I shall contact the reseller today.