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by anonymous
Hello,

we have an issue with a RUT240 trying to register to rms

We unregistered it and now we are not able to register it again.

We are recieving the following error:

Device with identical serial number is already registered.

We can send s/n, mac ID and a photo of the device.

Can you please reset it somehow so that we are able to register it again?

Thanks,

Stefan

1 Answer

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by anonymous
Hi,

Yes, please send a photo of the device (sticker with information side) and your forum name on the paper next to it, this way I will be able to identify that it really belongs to you.

Send it via private messages.

EB.