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RUT240 LIMIT response to Send SMS via Teltonika web gui

+1 vote
338 views 10 comments
by anonymous
I’ve tried the 2 different SIM cards from different providers (both tested in a phone) using both Auto API and operator provided APN settings but still can not get generate or receive an SMS

Also, I’m not convinced its an APN issue, I’ve noticed the web interface is very slow and I can see the indication LED’s cycling from 2G, 3G, 4G and up / down the signal strength and then seems to restart the registration cycle

Firmware is RUT2XX_R_00.01.13.3_WEBUI,

1 Answer

0 votes
by anonymous

Hello, 

For the issue you are having it would be best if you upgrade the firmware to the latest one without keeping the settings. You can download the firmware from this link: RUT240 Firmware Downloads - Teltonika Networks Wiki (teltonika-networks.com)

Next is for the Web UI response tried to clear your web browser cache and test it again. Also make sure that you inserted both Mobile antenna and the device is able to get good signal quality from the Sim card ISP. 

Let me know the results

Regards,
Mellow

by anonymous
Hi Mellow

I've update without keeping settings and setup again, managed to receive an SMS using two different providers but still can not send any?

Best Regards

Paddy
by anonymous
Hello,

Could you share with me a copy of the troubleshoot file. Also, try to make sure the sim card is having SMS package. And kindly try inserting the sim card into your mobile phone and check if it is able to send SMS messages.

A screenshot of the error you are receiving will be good also.

Regards,
Mellow
by anonymous

hi 

I have attached the troubleshoot file and confirmed the SIM operates as with both SMS & iMessages. See error below

by anonymous

Hello, 

Thank you for the provided information. Could you try re-flashing the firmware via bootloader firmware upgrade you can do so by following the steps mentioned in this link: RUT240 Device Recovery Options - Teltonika Networks Wiki (teltonika-networks.com)

Then after doing so let me know the results

Regards,
Mellow

by anonymous
Hi

The firmware has been re-flashed via the bootloader.  The LIMIT issue on the SMS Send is still occurring, this is normally used via the SMS Gateway function but It's not even functioning via the devices own web interface.

There are no config pages in relation to SMS Daily limits, are there any CLI or AT^ commands we can push to see if there is a limit enabled and what it is?
by anonymous

Hello, 

Could you test doing it via CLI kindly refer to the link for the gsmctl commands: Gsmctl commands - Teltonika Networks Wiki (teltonika-networks.com)

Let me know the results. 

Regards,
Mellow

by anonymous

Hi Mellow

I've attached the log from CLI and I'm seeing the LIMIT as a response to attempts to send SMS's

https://community.teltonika-networks.com/?qa=blob&qa_blobid=15368434207255502484

by anonymous

Hi Paddy,

Kindly share with me a screenshot of your Services > SMS Utilities > SMS Management > Storage 

Waiting for your response.

Regards,
Mellow
 

by anonymous

Hi Mellow, attached below 

by anonymous
Hi Paddy,

Could we arrange a remote session for this I need you to prepare the said routers and provide them network connectivity via Wired WAN. Let me know when you are free on Monday.

Regards,
Mellow