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by anonymous

When trying to update a firmware through RMS in Management > Devices pane: Actions > Update Firmware > Set Update: Nothing happens (no HTTP requests, just error message in logs). Tried both in Safari and Chrome. Tried both offline and online software updates. The example on the images uses Chrome and "offline" option checked for the update

"Set Update" buttonJavascript error message

1 Answer

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by anonymous
Hello,

There are ongoing updates on RMS and everything should be working by tomorrow.

Sorry for any trouble that it caused you.

Please let me know tomorrow if everything updates normally.

EB.
Best answer
by anonymous
Thanks, I will check tomorrow and report
by anonymous
Still the same.

I did "empty cache and hard reload" in my browser as well.
by anonymous
Could you please send me the serial number of the device that you're trying to update?

Send it to me via private message.

EB.
by anonymous
Hi,

It was an issue with custom firmwares. Please try again and let me know if you succeed.

EB.
by anonymous
tried again, still the same (I did empty cache and hard reload on the browser)
by anonymous
Sorry for all this trouble. Please try again and let me know if it passes.

EB.
by anonymous
The error is gone, thanks!