Question

Hi, we have a big issue after update ours RUT240 from 1.13.3 to 1.1, no more mobile network connection!

Using the 1.13.3 everything works fine, after update to 1.14 we not able to have net connection using mobile ... what's wrong?

We try to reset to factory default and set the modem up again but there are none autentication access to the radius server....

We downgrade to the 1.13.3 and it works ...

Please help us, we have 40 rut240 that we can't use !

Thank You

Answer 1

Hello, 

For this issue of yours, it would be best to share with me a screenshot of the Mobile Parameters you are getting with the firmware of 1.14. I am pointing out the mobile parameters that can be found in Status > Network > Mobile of the router's Web UI. 

Also, could you try to disable the Auto APN functionality and doing it manually it may help. 

Let me know the results. 

Regards,
Mellow


 

Answer 2

I have the same problem, luckily I only have one RUT240 so I uploaded the old firmware and it works again.
I have PLUS SIM with public static IP so must use special APN data but neither this or auto not working on 1.14, on 1.13.3 both working.

Comments

Hey,

I would like you to try installing this FW: https://kaunas.teltonika.lt:444/f/fff82558bf3a414b8515/?dl=1

Regards.

---

Tested, with this new firmware 1.14.37 it's working.

Unfortunately i have still problem with Email to SMS feature, what i wrote in this topic
https://community.teltonika-networks.com/34192/rut240-email-to-sms?show=34219#a34219

Answer 3

Hello Support Team,

I have the same problem since updating to V1.14. I have now downgraded to 1.13.3 and everything is working normally again.

 A question, can I also use version 1.14.37 from the link above or will this also be an official release?

 What I also noticed, as long as I was in the home network (dt. Telekom) I had no problems, only since I needed roaming, it stopped.

 Thanks Ulrich

Comments

Hello, 

You can try using this test firmware and check if it will solve the issue you are having: https://kaunas.teltonika.lt:444/f/fff82558bf3a414b8515/?dl=1

Kindly provide us feedback for this :) 

Regards,
Mellow

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Hello Mellow,

I just installed 1.14.37 and it looks good so far. Connected immediately and now also shows the respective roaming provider (which the 1.14. has already done). The router will definitely run for the next few days with a change of roaming provider because I'm on the road. I would then contact me again if something does not fit.

Thank you and greetings to Littau

Ulrich