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Hi, I have a RUT240 which I am trying to connect as a client to my Ubiquiti UDM-Pro's L2TP VPN server. Unfortunately it does not connect, even though I have entered the server details in the "L2TP" tab, with the correct username, password etc.

The RUT240 has a 4G connection. If I connect my laptop to the RUT240 (windows 10), it is able to connect to the UDM-Pro L2TP VPN server with no problems.

Please could you help me troubleshoot?

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Hello.

What version of firmware are you using? If not the latest, I recommend updating the firmware version.

https://wiki.teltonika-networks.com/view/RUT240_Firmware_Downloads

Perhaps the information on the link below will be useful

https://wiki.teltonika-networks.com/view/L2TP_configuration_examples

Best regards.