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Hello,
I come to you always for the same problem until today I can not solve. The routers of my customers are connected to the internet but not to RMS.

When I send commands such as: the administrator password + status I receive a response. When I send monitoring_status it answers (connection state-connection closed; serial XXXXXXX LAN MAC XXXXXXXXX. I send rms_on after rms_connect, but my routers still do not connect to the RMS. Please I need help it's been a long time. I thank you in advance
Remark: I have already unregistered and re-registered the routers and they are in not actived

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Hello,

We apologize for not answering your question for so long. Please clarify if it is still relevant to you.

Best regards.