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I have successfully used the VPN HUB beta for a few weeks with a remote RUT240. It has been a great service. I realise it is in Beta.

Recently I have been unable to connect to this as a client from a laptop with OpenVPN connect installed - previously this setup had been flawless.

I've tried to restart the VPN client service in the RUT240 (I assume it is a client to an RMS VPN server in the cloud).

I've restarted the RMS VPN Hub - no help.

Is there a "status" page for the VPN hub service - if there are known issues I can check its operational status?

The logs of the failures I get from the laptop client are not helpful (to my eye), but here they are: (I've replaced any potential private info with XX's)

⏎[Oct 4, 2021, 09:46:31] Connecting to XXXXXXXXXX via UDPv4

⏎[Oct 4, 2021, 09:46:31] EVENT: CONNECTING ⏎[Oct 4, 2021, 09:46:31] Tunnel Options:V4,dev-type tun,link-mtu 1541,tun-mtu 1500,proto UDPv4,keydir 1,cipher BF-CBC,auth SHA1,keysize 128,tls-auth,key-method 2,tls-client

⏎[Oct 4, 2021, 09:46:31] Creds: UsernameEmpty/PasswordEmpty

⏎[Oct 4, 2021, 09:46:31] Peer Info:

IV_VER=3.git::d06e216e

IV_PLAT=mac

IV_NCP=2

IV_TCPNL=1

IV_PROTO=30

IV_CIPHERS=AES-256-XXXXXXXXXXXXXXXXXX

IV_AUTO_SESS=1

IV_GUI_VER=OCmacOS_3.3.0-3924

IV_SSO=openurl,crtext

IV_BS64DL=1

⏎[Oct 4, 2021, 09:47:11] EVENT: CONNECTION_TIMEOUT  BYTES_IN : 3934

 BYTES_OUT : 48219

 PACKETS_IN : 8

 PACKETS_OUT : 57

 NETWORK_SEND_ERROR : 10

 CONNECTION_TIMEOUT : 1

 N_RECONNECT : 2

⏎[Oct 4, 2021, 09:47:11] EVENT: DISCONNECTED ⏎[Oct 4, 2021, 09:47:13] Raw stats on disconnect:

 BYTES_IN : 3934

 BYTES_OUT : 48219

 PACKETS_IN : 8

 PACKETS_OUT : 57

 NETWORK_SEND_ERROR : 10

 CONNECTION_TIMEOUT : 1

 N_RECONNECT : 2

⏎[Oct 4, 2021, 09:47:13] Performance stats on disconnect:

  CPU usage (microseconds): 15267826

  Network bytes per CPU second: 3415

  Tunnel bytes per CPU second: 0

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The answer for me was that the Teltonika employee created a user account in my VPN hub to test and it worked fine for them. This then suddenly made my system work normally, without any changes at my end.

I think the workaround if this happens to anyone, is to delete their client profiles in the VPN hub, create new clients, and download a new profile.

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Hello,

Could you tell me your RMS company ID and VPN Hub name? I will investigate your Hub from my own PC.

Regards.
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Thanks, I have pm'd you the details.