Question

Hello,

I have TRB140 000000, I updated the firmware in WebUI (update from server).

I did the first update a month ago, it was successful.

Firmware was updating from TRB1400_R_00.01.xx.x to TRB1_R_00.02.xx.x, sorry for the "x" but I don't remember exactly.

A few days ago, while logging into the WebUI, I checked if there was a new firmware update, of course (update from server).

I installed the new version of TRB1_R_00.07.00.1 and the problem starts:

The device works properly, but when logging into the WebUI I get the endless message "LOADING ..."

The problem concerns the browser: Internet Explorer, Microsoft Edge, Safari, Google Chrome, I tested them on.

Please help, How to fix it ?

Regards.

Answer 1

Hello,

Could you try to reset your device to factory default configuration (by holding the reset button for 10-15 seconds)? Also, please do not forget to clear the Web Browser cache.

Regards.

Comments

Hi VykintasKuzma,

I could do a factory reset of the device (holding the reset button for 10-15 seconds), but the device is 340 km away from me.

How do I reset the device, the factory version of the TRB1400_R_00.01.xx.x firmware will be restored, which was new?

There is another way to remotely repair the device?

Regards.

---

Your TRB140 will be reset to current firmware but with default settings. 

If  you do have a SIM card connected to your device, you could reset to factory default settings by sending an SMS message to the gateway with text field:

yourpassword userdefaults

More about it can be found there: https://wiki.teltonika-networks.com/view/TRB140_Mobile_Utilities#SMS_Utilities

Regards.