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G'day,

I've been trying to upgrade my RUT950 to v7. As far as I can see, it is not on the list of devices which are not approved for upgrading, however, the upgrade won't complete as I get the error "This device's provisioning doesn't allow it to be upgraded to a firmware version newer than RUT9_R_00.07.00"

How do I install the upgrade? I've tried manually downloading from the web site and attempting to let the router itself update; neither attempts were successful.

Model: RUT950
Firmware: RUT9XX_R_00.06.08.3
Product code: RUT950MO1XXX
Batch: 0046
Hardware revision: 1105

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Hello,

Please check our product changes page: https://wiki.teltonika-networks.com/view/RUT950_Product_Change_Notifications#2019.01.22:_visual_design_changes and tell me, if you do own a device with an upgraded design or an old one? All old devices are called pre-facelift and cannot be upgraded to 7.0

Regards.

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It's a pre-facelift. That explains it.

Thanks for that. It might be helpful linking that page on the firmware update page as well as it doesn't mention that incompatibility.