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Help! I am having two different issues with my verizon RUT240 hotspots. In one, the device has a solid 4G LED and shows on the Status page as "connected", however no devices I connect to it have internet.

The other device has a solid 4G LED but shows as "disconnected" on the status page. Both units are on the latest firmware, have custom APN set to VZWinternet, and WAN is set to mobile.

What else do I need to do??

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Hi,

Could you check with Verizon if that's exactly the APN you need to use? There are some cases where customers use vzwinternet and it doesn't work as they require another APN.

EB.