Question

Good day! I am a representative of the NAG company, which is a partner of Teltonika. We have a problem with TRB140 hardware. This equipment is used to organize a backup channel. Periodically, this equipment is not available, what could be the reason?

Answer 1

Hello,

Thank you for provided screenshots.

As you might see, reboot are done by the ping reboot feature, which from time to time checks if the IP address (in your case 192.168.66.1) is reachable or not. If not - device will automatically reboot itself.

If you want to use ping reboot, I would recommend using public IP instead of local IP address, for example 8.8.8.8 is a good IP to use.

Moreover, ping reboot is used to check what ever router/gateway has internet access or not. If there is no internet access - device will perfome selected action, for example - reboot.

Best regards,

Comments

but ping reboot is configured on purpose, because the device becomes available again after reboot. If this setting is removed, then the device is no longer available. And accessibility should be by internal addressing (192.168.66.1)

---

Can you please provide more information regarding "device is no longer available". What specifically happens with the device? Cannot access device Web interface? No internet access? Something else?

Furthermore, with how many devices this issue persist and did you tr yresetting device to default settings to see if this solves the issue?

Please let us know.