Question

There is a missing feature for me : we are unable to "edit" an existing device alerts.

On the device page, we can see existing alerts with few details like "Type / SubType / Receiver / Subject"; but we can't see the FULL alerts information and we can't edit an existing alert (need to delete and re/create).
> is it possible to add the "edit" feature ? this improvement should allow to see the alert detail also maybe

When connected with an admin of 1st level company and adding an Alert to a device registred in the 2d level company; there is no alert shown when connected on the 2d company (with an account admin of the 2d level company).
But on the other way, alerts added from the 2d level company are listed when we check this device from an account of the 1st level company.

Answer 1

Hi,

Unfortunately, Alert editing are not yet available for RMS users. You need to delete the old one and create a new one if you need to change its settings. We understand that this is very inconvenient. Therefore, the functionality of Alerts is planned to be updated and an RnD team is working on it. When we’re ready, we’ll introduce new features related to that.

However, the release date is too early to announce. Thank you for your patience.

Regards.

Comments

we need also the feature to edit the alerts