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I've had a RUTX09 for 15 days and noticed a recurring problem. I have many interfaces that work under EWELINK that go into server search mode. If I do a test I realize that I no longer have an Internet connection, whether on tablets or PCs. When I look via the interface the status of the RUTX09 it tells me that the data connection is ok! However, I have no up or down flow. The only way to restore operation is to "reboot" the RUTX09. This problem occurs with a frequency between 6 and 48 hours. Is this bug known and is there a solution?

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Hello,

Thanks for contacting TELTONIKA | Crowd-support forum.

Automatic reboots can be used as a prophylactic or precautionary measure that ensures the device will self-correct some unexpected issues, especially related to connection downtime.

You can configure Automatic reboots either by using Ping/Wget Reboot or Reboot Scheduler.

The Ping/Wget Reboot functions periodically send ICMP or Wget requests to a specified IP address or host and waits for a response. If no response is received, the device will attempt the same action a defined number of times at a defined frequency. If there is still no response, the device will execute the specified action (reboot, by default).

The Reboot Scheduler is a function that reboots the device at a specified time interval regardless of other circumstances. It can be used as a prophylactic measure, for example, to reboot the device once at the end of every day.

More information can be found here:

https://wiki.teltonika-networks.com/view/RUTX09_Auto_Reboot

https://www.youtube.com/watch?v=5-LQKnwfUjw&t=77s

Otherwise, it is recommended that you upgrade the router's Firmware whenever there is a new version.

Please try to upgrade the router’s firmware to latest one RUTX_R_00.07.01.2, without keep setting.

Firmware can be upgraded either from server or from an image uploaded from your computer.

More information can be found here:

https://wiki.teltonika-networks.com/view/RUTX09_Firmware#Update_Settings

https://www.youtube.com/watch?v=ZWhp_njlXdY

Best regards