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I have a RUT240 installed in a remote area with no easy physical access to it. It went offline about 6 hours ago.
It has been working fine since I installed it a few days ago.
Product code: RUT240
In the RMS portal, the mobile status is green, RSSI -51 dBm
Why might this have happened, and what do I need to do to stop it happening again?
Ok. I checked the Signal Strength recommendations link, and it lists -70 dBm or better as a strong connection. The connection listed in the RMS is -51 dBm.
Both antennas are being used.
Unfortunately it's not very easy to physically access. I am unable to connect to it remotely; is there another way to reboot the device as you suggest?
When you say check in System>Administration>Troubleshoot does that require physical access?
Hiked out the other day to it and a power cycle fixed it. I'm not sure why. It *does* seem that the connection dropped when the provider shifted from Tmobile to AT&T (it's on an OliviaWireless SIM.)
I've attached the mobile signal strength graph from about 24 hours after this was power cycled.
Is there a way to get this thing to fire itself back up if it goes offline?
You can see the mobile utilities in WEBGUI , but by default its enabled . You can generate a device access token from RMS .
Please read the details here:
You can see details for how to create a token for device access here:
Mobile utilities is like controlling device or getting device info by sending text message to the device.