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by anonymous

Hi,

I have a RUT955 and it's connected to a different RMS I don't have access to.
When I want to add it to my RMS it says "Device with serial XXX from entry number 1 already exists."
How can I add the router to my RMS and delete it from the old one?

1 Answer

+1 vote
by anonymous
Hello,

Please download troubleshoot package from this router and send it to me via private message as a proof that this router indeed belongs to you.

Then we would be able to release router from its previous RMS company and allow it to be registered to your new RMS account.
Best answer