As I could not reproduce the issue you are experiencing I'm going to need the troubleshoot file for your device and if possible, the backup file. This is the only way I can reproduce the issue here to give you instructions on how to fix it.
The troubleshoot file can be downloaded from System>Administration>Troubleshoot, and where it says "Troubleshoot File" you click "Download".
The backup file can be found in System>Backup, and where it says "Backup Archive" you click "Download".
After that can you please attach those two files to the answer, so I can have a better look at the issue you are experiencing.