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RUTX11 modem information are not correct

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174 views 1 comments
by anonymous
Hello Community,

I´m new and not really familar with my new router RUTX11.

It is brand new router and I started the new router. Everything works fine. Then I proceeded a fimware update. After that the problems started. First I got not access to RUTOS at 192.168.1.1. But this is fixed now. After that I had problems that the router and got no acces to 4G LTE mobile net. After several new reboot´s und reset´s, the system works, but RUTOS gives not correct informations about modem status. Modem said SIM card is not inserted altough it is inserted and works well. When I started a reboot of the modem, he said modem not found.

Can someone help me?

Thanks in advance. Mathias

1 Answer

0 votes
by anonymous

Hello Mathias,

Thank you for your query.

Could you please try to reinstall the device firmware via the bootloader menu?

Here are detailed step-by-step instructions on how to do it:

  • First of all, please set a static IP address on your network interface (e.g. 192.168.1.10)
  • Use private/incognito Web browsers window with cleared/disabled cache
  • Power on the device while holding the reset button. Flashing all 4 Ethernet LEDs indicates that the bootloader’s webserver has started.
  • Access router via web browser http://192.168.1.1/index.html
  • Upload new router's firmware. It can be downloaded from here: https://wiki.teltonika-networks.com/view/RUTX11_Firmware_Downloads
  • Wait a few minutes. The router's LEDs should stop flashing. Only LED with LAN cable connected to that port should be active.
  • Access router via web browser http://192.168.1.1

Detailed instructions can be found here: https://wiki.teltonika-networks.com/view/RUTXxx_Firmware_via_The_Bootloader_Menu

Note: if the modem would not recover after this, this could signal a more serious issue, potentially a hardware issue and you should contact your supplier to return the device as potentially faulty one.

Best Regards,

Dziugas K.

Best answer
by anonymous
Hello Dziugas,

thanks a lot for your quick answer. It was really helpful for me.

But, unfortunately, the modem didn´t start again. I will contact my supplier to get a new router.

Best Regards, Mathias alias Maximente