Question

Hello,

I have some RUT240 (FW: 00.07.01.4) which are trying to connect to RMS but they don't get online. Re-registering is possible but they don't come back either. (it also deletes the logs behind the device)

The platform is saying "Device has attempted to connect to the system."

Credits are available, monitoring is on and my SIM platform says devices have a 4G connection. Were there some changes to the platform? I do not have any VPN configured coming from or going to the devices and rely on RMS WEB-UI and WEB-CLI functionality.

What can I do?

Answer 1

Hello,

Thank you for contacting us.
I would like to ask if you could provide the device serial number via private message?
Having this information I will be able to check what caused the issue.
Thank you in advance.

Best regards,

Sigitas K.

Comments

I have sent you the serials via private message and hope you can help :-)

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I have sent you the serials, what did you find out?

Answer 2

I have sent you the serials, what did you find out?