Question

Hi, got a new RUT240 and it says sim card not inserted, I have tried different sims that are known to work in mobile phones, I have also updated to latest firmware but still the same issue.

I have tried some other things suggested on this forum but can't get it to work still.

Please advise

Thanks

Answer 1

Hello,

Thank you for contacting us.

 I would like you to send me a troubleshoot file. Please, replicate the issue, then access router's WebUI, go to System -> Administration > Troubleshoot section and download troubleshoot file from there.

 Best regards,

Žygimantas

Comments

Hi,

Thanks for the reply. I have edited my original post with the attached file, can you confirm if you can see it?

Thanks

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Looking through it right now.

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Thank you very much

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The logs do not indicate anything other than the SIM not being inserted. Do you have other RUT240 devices, which could be tested with your SIM?

Other than that, a device return or replacement is suggested.

Best regards,

Žygimantas