First of all thank you for replaying me.
please could you be more detailed in your suggestions.
this morning we made a trail we replaced the router by another router (not a teltonika one) the connection and the ports are working very well.
Now i trying to renewing the firmware ,it finish the upgrading smoothly ,but when i upload my settings file the this image appears and never end uploading the setting.
In this time i checked the connection ports again they are filtered.