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Hello,

I have several RUT240 routers on the telstra.extranet network getting constant mobile data disconnections and am unable to resolve the issue to get a stable connection. I have attached a screen shot. Any help would be appreciated.

Cheers

Curly

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Hello,

Thank you for contacting us.

I would like you to send me a troubleshoot file. Please, replicate the issue, then access router's WebUI, go to System -> Administration > Troubleshoot section and download troubleshoot file from there.

Best regards,

Žygimantas

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Hello,

The log files indicate your device being connected without any disconnects to at least May 19. 

How frequent are the disconnects?

Also, I have noticed that the firmware version you are using is old. I would like you do update and see if the issue persists. You can download the latest firmware from here: https://wiki.teltonika-networks.com/wikibase/images/b/b4/RUT2_R_00.07.01.4_WEBUI.bin.

If it does not help, please generate another troubleshoot file when the disconnect occurs.

Best regards,

Žygimantas