Question

Dear all,

We have a RUT240 that keeps losing connection to RMS stating Timeout. [Code: 65545].  It seems to work for a week or so, then lose connection again.  The device is online with a 4G connection, but is not responding to SMS reboot, or RMS. VPN tunnel is also down.

The RUT240 is showing as PAID in RMS and has firmware version RUT2XX_R_00.01.14.4

Any assistance appreciated.

Kind regards,

Answer 1

Hello,

Try updating your firmware first. 

You can download the latest firmware file from here: https://wiki.teltonika-networks.com/wikibase/images/c/c7/RUT2_R_00.07.02_WEBUI.bin.

Best regards,

Žygimantas

Comments

Your issue has been forwarded to RND, I will inform you once I receive their reply.

Best regards,

Žygimantas

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Hello,

Here is a response from RnD department:

“Device timeouts on any command, so we can't reach the device to investigate more.

What can be done?

We can disconnect device from RMS - this mostly solves the problem, so the device becomes reachable for a limited time(in that time we can diagnose / solve the problem).

Permission

We need a permission from client, because there's is a small chance, that when device is disconnected from RMS, that it won't go online. Also, if there are any hanged processes, so that we could kill them.“

Best regards,

Žygimantas

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Yes please. Do what you need to do.

We need this resolved and appreciate your support. This is fast becoming a reputational issue for us.

T

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Another update from RnD:

“We killed all hanged processes, it looks like device is responding correctly right now, if the problem reoccurs again, we recommend to upgrade firmware to newer version.“

Best regards,

Žygimantas

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Thank-you Žygimantas and RnD team.

Issue appears resolved. Firmware has been updated to RUT2XX_R_00.01.14.5.

Great work!

T