Hello,
Here is a response from RnD department:
“Device timeouts on any command, so we can't reach the device to investigate more.
What can be done?
We can disconnect device from RMS - this mostly solves the problem, so the device becomes reachable for a limited time(in that time we can diagnose / solve the problem).
Permission
We need a permission from client, because there's is a small chance, that when device is disconnected from RMS, that it won't go online. Also, if there are any hanged processes, so that we could kill them.“
Best regards,
Žygimantas