Question

Dear Support Team,

so this is the first time i work with a LTE Router and i followed the steps according to the manual.

when i come into the webUI (through ethernet-connection) i see there is no internet within the modem window.

Product: RUTX09

Firmware: RUTX_R_00.07.00 (According to webUI the latest)

SIM: Deutsche Telekom (inserted in slot 2)

I found similar problems in this forums, where i should change the Auto APN to a custom one in mob1s1a1 and mob1s2a1. I already did this step, but unfortunately it is still not working right now.

Please help me out with this issue,

Best regards

Answer 1

Hello,

Considering that you inserted the SIM in slot 2, try the following. Login to the router's WebUI, navigate to Network -> Mobile. Change to SIM2 tab, enable Default SIM button, save and apply.

Also, the firmware you have installed is not the latest and the misleading message could be shown due to the router not being connected to the internet. You can download the latest firmware file here: https://wiki.teltonika-networks.com/wikibase/images/7/78/RUTX_R_00.07.02.1_WEBUI.bin.

Best regards,

Žygimantas